Privacy Policy

Effective Date: 2026-03-10

1. Introduction

True Thera Shop (operated by TrueThera) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit or make a purchase from truetherashop.com (the "Service").

True Thera Shop operates as an online retailer serving the contiguous United States (48 states). Products are fulfilled directly from our suppliers and brand partners. When you place an order, your information may be shared with those fulfillment partners as necessary to complete your purchase and deliver your order.

By using the Service, you agree to the practices described in this Privacy Policy and our Terms of Service.

2. Company and Contact Information

Store Name: True Thera Shop

Operated by: TrueThera

Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States

Email: info@truetherashop.com

Phone: 1-786-305-7256

Hours: Monday to Friday, 9:00 AM to 5:00 PM Mountain Time (MT)

3. Definitions and Key Terms

  • Personal Information: Information that identifies, relates to, describes, or can reasonably be linked to an individual (e.g., name, email, phone, address).
  • Device Information: Information about your device, browser, IP address, time zone, and cookies installed on your device.
  • Order Information: Information used to process purchases (e.g., name, billing/shipping address, payment details, email, phone).
  • Cookies: Small data files stored on your device that help websites function and provide analytics and personalization.

4. Information We Collect

4.1 Information you provide

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details and customer service communications

4.2 Information collected automatically

  • IP address, browser type, device identifiers
  • Pages viewed, referring/exit pages, time spent, clicks
  • Cookie and similar tracking data

4.3 Payment information

Payments are processed by our payment processors. We do not store full payment card numbers. Our processors may collect and store payment details to complete transactions securely.

5. How We Use Your Information

  • To operate and improve the Service
  • To process orders, payments, shipping, and returns
  • To provide customer support and respond to requests
  • To detect, prevent, and investigate fraud or misuse
  • To send transactional messages (order updates, shipping notifications)
  • To send marketing messages if you opt in (you can unsubscribe anytime)
  • To comply with legal and regulatory obligations

6. How We Share Your Information

We may share your information with trusted third parties only as needed to operate our business, including:

  • Service providers: hosting, analytics, customer support, email delivery, and other operational services
  • Payment processors: to process transactions securely
  • Fulfillment suppliers and brand partners: because True Thera Shop fulfills orders directly through our supplier and brand partner network, your name, shipping address, and order details are shared with the applicable supplier or brand partner to pick, pack, and ship your order, provide warranty or product support, process returns, and communicate delivery or service updates when needed
  • Shipping and logistics carriers: to deliver your order to your address within the contiguous United States
  • Legal compliance: to comply with laws, enforce policies, or respond to valid legal requests
  • Business transfers: if we are involved in a merger, acquisition, or asset sale

We do not sell your personal information.

7. Cookies and Similar Technologies

We use cookies and similar technologies to run the website, remember preferences, analyze performance, and improve your experience. You can control cookies through your browser settings. If you disable cookies, some site features may not function properly.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet is 100% secure.

9. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including fulfilling orders, maintaining records, resolving disputes, and complying with legal obligations.

10. Your Rights and Choices

Depending on your location, you may have rights to access, correct, or delete your personal information, and to object to or restrict certain processing. To make a request, email us at info@truetherashop.com.

Marketing emails include an unsubscribe link. You may also request that we update or correct your account information.

11. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

12. International Visitors

If you access the Service from outside the United States, your information may be processed in the United States where data protection laws may differ from those in your jurisdiction.

13. Links to Other Websites

Our Service may link to third-party sites we do not control. We are not responsible for their content or privacy practices. Review their policies before providing information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates take effect when posted on this page with a revised Effective Date.

15. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

  • Store Name: True Thera Shop
  • Operated by: TrueThera
  • Email: info@truetherashop.com
  • Phone: 1-786-305-7256
  • Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States