Return and Refund Policy

Effective Date: 2026-03-10

1. Overview

At True Thera Shop (operated by TrueThera LLC), we stand behind the quality of our products. This policy explains when and how returns, exchanges, and refunds are handled for purchases made through truetherashop.com.

True Thera Shop operates as an online retailer. Products are fulfilled directly from our suppliers and brand partners. Product information, including descriptions and specifications, is sourced from manufacturers and suppliers.

Summary

  • Region: Contiguous United States (48 states — excludes Alaska, Hawaii, and U.S. territories)
  • Product condition: New only
  • Return window: 30 days from delivery
  • Returns accepted: Defective and non-defective products (if eligible under this policy)
  • Exchanges: Accepted (subject to availability)
  • Return method: By mail
  • Return label: Customer responsibility
  • Restocking fee: 25% of the product price for approved non-defective returns
  • Refund processing time: 7 days after the return is received and inspected

2. Contact Information

To request a return or exchange, contact our customer service team:

  • Store Name: True Thera Shop
  • Operated by: TrueThera LLC
  • Email: info@truetherashop.com
  • Phone: 1-786-305-7256
  • Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States

Hours: Monday to Friday, 9:00 AM to 5:00 PM Mountain Time (MT)

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item is new and in unused condition
  • The return request is made within 30 days of delivery
  • The item includes all original packaging, accessories, and documentation

Used or installed products are not eligible for return under this policy.

4. Reporting Damaged, Defective, or Incorrect Items

If you believe your item arrived damaged, defective, or incorrect, contact us as soon as possible and include:

  • Your order number
  • Photos clearly showing the issue (and packaging, if applicable)
  • A brief description of the problem

We will review the information and provide return instructions.

5. Return Shipping and Fees

Return shipping: Customers are responsible for return shipping and return labels. Returns must be approved before shipment, and we will provide the correct return instructions/address.

Restocking fee: Approved non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total.

Returns sent without approval or sent to the wrong address may be delayed or refused.

6. Refunds

  • After receiving and inspecting your return, we will confirm whether a refund applies
  • Approved refunds are issued to the original payment method within 7 days after the return is received and inspected

7. Exchanges

We accept exchanges for eligible new/unused items within 30 days of delivery, subject to availability. Customers are responsible for return shipping for exchanges. If there is a price difference between items, we will coordinate the next steps with you.

8. Non-Returnable Items

We cannot accept returns for:

  • Used or installed items
  • Items returned outside the 30-day window
  • Items damaged due to misuse, neglect, or improper installation
  • Personalized, custom-made, or final-sale items (where clearly marked)
  • Gift cards and downloadable digital items
  • Perishable goods (if applicable)

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under applicable U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

12. Product & Health Disclaimer

All products sold by True Thera Shop are intended solely for general wellness, relaxation, and lifestyle purposes. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Product descriptions, specifications, and related content on this website are provided for informational purposes only and are sourced from manufacturers and suppliers. This information does not constitute medical advice and should not be interpreted as a substitute for professional medical guidance, diagnosis, or treatment from a licensed healthcare provider.

Certain wellness products — including but not limited to infrared saunas, cold plunge tubs, red light therapy devices, and PEMF mats — may involve inherent risks. You should consult a qualified healthcare professional before using any such product, particularly if you are pregnant or nursing, have a pre-existing medical condition, take prescription medications, or have cardiovascular, respiratory, neurological, or other health-related concerns.

By purchasing from True Thera Shop, you acknowledge that you have read this disclaimer, understand the nature of the products, and assume full responsibility for their use.